Refund Policy

• All service purchases are protected by our 30-day money-back guarantee, unless otherwise stated in a signed contract.
• If you're not completely satisfied with our services, we will cheerfully issue a full refund within the first 30 days of your order.
• To request a refund, please contact us with your order number and reason for dissatisfaction. We value your feedback to help us improve.
• Refunds are processed to the original payment method. Credit card refunds will reflect within 7 - 10 business days. Check refunds will be mailed within 10 business days.
• Refunds will not be issued once a project has been completed and delivered, unless agreed upon otherwise.
• If the project is in progress, a partial refund may be granted based on the amount of work already completed.
• Initial consultation, research, and planning fees are non-refundable, as they require dedicated time and resources.
• Once design or development has begun, clients are responsible for clearly communicating any changes or revisions during the process. Delayed feedback or content delivery may affect timelines and eligibility for refund.
• Customized services such as third-party software licenses, plugin purchases, or premium assets are non-refundable once procured.
• For monthly maintenance or hosting plans, clients can cancel anytime, and refunds will be prorated if within the guarantee period.
• Chargebacks or payment disputes initiated without contacting us first may result in immediate suspension of services and account termination.
• Geeksquad Online LLC reserves the right to reject refund requests if we determine that the client is abusing our policies or acting in bad faith.